Frequently Asked Questions
About our Home Try-On Experience
How does it work?
1. Pull Samples
Browse our collection online and choose sample gowns to try-on based on your style and budget. Our sample gowns are constructed as separate tops and bottoms to allow you to try-on as many gown combinations as possible. You no longer have to settle on a gown with the perfect top but not quite the right skirt. With our separates, you can see and try-on your custom gown before deciding to buy. Each dress you select will arrive as separates that you can mix and match to create up to 9 unique dress combinations.
Your final gown will be a one-piece gown.
Need a little help? Take the Style Quiz and your stylist will send you hand-picked wedding dresses based on your preferences, style, venue, and budget. The quiz takes about 10 minutes.
2. Plan Your Dress Party
Schedule your at-home delivery. For $45, we’ll ship samples in your size straight to your door. You have five days to try on before shipping them back. Plenty of time to sit, stand, and test out your first dance.
3. Make Customizations
Once you select your gown, the fun begins.
You can add sleeves to any gown or change the sleeve style, add pockets to many styles, select between sweep, chapel or cathedral train and choose the color of your gown.
4. Purchase Your Gown
We recommend ordering your gown six months before the big day. The price is listed from the start, customizations included. No hidden fees, ever. Your one-of-a-kind dress will go into production and arrive on your doorstep 4 months later.
How is Leigh & Siena different from shopping in a store?
The Leigh & Siena experience is personalized to you. Unlike traditional bridal boutiques who offer 1 - 2 sample sizes, our dress samples come in multiple sizes. That means no more squeezing into a dress sample that is too small.
Leigh & Siena makes shopping not just convenient, but effortless. No more driving to stores only to learn they don't have the dress you want or making appointments months in advance.
Your final wedding dress is personalized by you to create your perfect wedding dress.
What is the Style Quiz?
Completing our Style Quiz only benefits you! When you complete it, you'll get access to special promotions. We'll also send you personalized recommendations for Wedding Dresses based on your style preferences and what looks best on your body type. If you know exactly what styles you want to try on, though, you don't have to fill out the Style Quiz!
How long can I keep the Home Try-On Box for?
5 days from Friday to Tuesday.
We would hate to do this, but fees do apply for late returns at $15/late day - to ensure the next bride gets her samples on time. Please let us know beforehand if you need more time with your pieces and we can usually accommodate. If we don't hear from you in one week (7 days) following your dress delivery, we’ll assume you're keeping the samples and charge you the full price of all 3 dresses.
What is the Home Try-On Box fee?
Our Home Try-On Box has a normal value of $45.
Fill out our Style Quiz or sign up with your email address to receive special promotions.
Do the dress samples come in my size?
Most of our Wedding Dresses come in sample sizes to fit sizes 0-28. Some styles and sizes are more popular than others so make sure you order your Home Try-on Box soon to ensure that the dresses you select are available in your sample size.
Do you have a store I can visit instead of ordering a Home Try-On Box?
Unfortunately, we do not have a store. We're based in California, but we serve customers all over the US.
We're just a "click" way: email us, call us, chat with us on our site. We can't wait to hear from you!
What size should I order?
Use our Size Chart to find your fit. You should order in the same size that you normally order for dresses. If you think you're in between sizes, just size up! No need to make things more complicated with bridal sizing.
When will my credit card be charged?
For each Home Try-On Box, your card will be charged when you make your purchase. The fee is credited toward your final dress purchase.
About my final one piece wedding dress
What can I customize?
All of our dresses can be customized for no fee!
You can change your lining color, choose a mesh color that matches your skin tone, add pockets on most A-Line or Ball Gown styles, add or remove sleeves and choose if you would like a sweep, chapel or cathedral train.
How long does it take to get my final dress?
After we get your measurements, it'll take about 4 months for us to get your final dress delivered to you.
If you need it sooner, let your stylist know and we will do our best to accommodate you.
How do I choose a size for my final dress?
Please refer to our Size Chart for garment sizes, along with fit and measuring tips.
What is included in the final price?
The price of your dress includes shipping. The Home Try-On Box fee is also included in your final dress price. You only need to pay for sales tax and additional alterations if necessary.
Can you make me a jumpsuit?
Unfortunately, we can't make jumpsuits at this time. But we're constantly expanding our collection of styles so keep checking back!
What is the typical price of a customized dress?
Dresses start at $900 and go up to $2,500. The pricing depends on the material and style of the dress.
Shipping and return policy
Where do you ship?
We currently ship to all 48 contiguous US states.
How do I return my Home Try-On Box after I've tried everything on?
After you're done trying on your sample dresses, just pack the dresses back into the original box and attach the return label that comes included in your Home Try-On Box. Then just drop it off at an authorized shipping location.
How much does shipping cost?
Zero, zilch, nada.
We will take care of shipping for both the Home Try-on Box and your final dress.
What if I need more time to decide?
We get it! Sometimes you just need more time! Just email us at firstname.lastname@example.org.
How do I know if my returns were received?
If you're unsure of whether or not your Home Try-On Box was received, just send us an email at email@example.com and we'll happily check on the status for you!
How long will it take for my Home Try-On Box to get to me?
When you order your Home Try-On Box you'll request your sample dresses for a specific weekend.
The expected delivery date depends on the styles you're interested in and if your size is available to send out. We'll confirm your preferred date or suggest a new date.
But don't worry, you will not be charged until the box is shipped.
If I'm unsatisfied with my final dress, can I return it?
All gowns are made-to-order and cannot be returned if you change your mind. If your dress does not meet your expectation, please contact us within 14 days of receiving your dress to initialize the return process for a full refund. The dress must be returned in the original condition and packaging it was sent in. We do not accept returns or issue refunds for wedding gowns that have been altered by a local tailor.
We offer this policy because we know that this is a critical purchase, and we are confident that we can work together to deliver the dress of your dreams, and want you to feel comfortable making the commitment to work with us.